FAQ'S

What types of products do you offer?

At Orlaya, we specialize in premium skincare and haircare products. Our offerings include items such as our Brightening Serum with Vitamin C, designed to enhance your complexion, and the Magic Hair Oil, which promotes healthy and shiny hair. All our products are formulated with high-quality, natural ingredients.

How do I know which product is right for me?

Choosing the right product depends on your specific skincare and haircare needs. We recommend assessing your skin type and hair condition before selecting a product. For personalized recommendations, consider consulting with a skincare or haircare professional.

Are your products suitable for all skin types?

Our products are formulated with natural ingredients that are generally well-tolerated. However, individual reactions can vary. We advise conducting a patch test before using any new product, especially if you have sensitive skin or specific allergies.

What is your return policy?

We have a 15-day return policy. To be eligible for a return, items must be in their original condition, unworn or unused, with tags attached. Please contact us at orlayaofficial@gmail.com to initiate a return. Note that certain items, such as personal care goods, may not be eligible for return.

How long does shipping take?

Shipping times may vary based on your location and the volume of orders we are processing. Typically, orders are processed within a few business days, and you will receive a tracking number once your order has shipped. Please allow additional time for delivery during peak seasons.

 

How can I contact customer service?

You can reach our customer service team via email at orlayaofficial@gmail.com or by phone at 03366676009. We are here to assist you with any inquiries or concerns you may have regarding our products or services.